Country Club Casino registration

How Registration Actually Works Here

At Country Club Casino, there is no online gambling account to open ahead of time. We do not offer an app for sign-up, and there is no remote registration form hidden on the site. Registration is handled in person at the resort at Country Club Avenue, Prospect Vale, Launceston Tasmania 7250. If you have not visited before, it helps to know you are walking into a full resort, not just a stand-alone casino room inside another building.

For gaming guests, the main way to get properly registered is through our Federal Rewards Club membership. Joining the program is free. This links your casino visits and resort spend into a single rewards profile. Sign-up is completed in person at the Member Services Desk on the resort floor, with staff working through the process with you directly.

On the day you decide to join, the process looks roughly like this:

1. Arrive at Country Club Tasmania in Prospect Vale, just outside Launceston.
2. Make your way to the Member Services Desk on the main resort level - any staff member can point you in the right direction.
3. Have valid photo ID ready. We cannot process any gaming membership application without it.
4. Complete the Federal Rewards Club application form with help from our Member Services team.
5. Confirm your contact information, then receive your membership details and physical card.
6. Present and use your card when you are on the gaming floor so your visits start generating rewards.
7. While you are there, check which other Federal Group venues recognise the same membership.

Once the Member Services team has entered your details, your membership is active immediately. There is no cooling-off period and no extra approval queue happening in the background.

The Guest Portal - A Separate Thing Entirely

Guests who are staying overnight or planning a longer stay will usually touch a different registration system as well. Our accommodation bookings and hotel-side activity are managed through a separate guest portal. It sits completely separate from Federal Rewards Club - they are two different databases, with no shared login and no automatic data flow between them.

You can access the portal at guestportal12.rmscloud.com/Login/Index?clientId=14815. When you first log in as a new guest, you create a profile, match it with your booking reference, and then you are able to manage your reservation details. From there you can adjust check-in or check-out dates within the booking rules, review room information, and look back at previous stays linked to your profile. If the portal refuses your details or you lose access, calling the resort directly on 03 6335 5777 is usually the quickest way to reset things.

That guest portal is only for accommodation and related services. It does not interact with the casino systems, has no impact on your gaming access, and does not show anything to do with your rewards membership activity.

These registration tracks operate independently. You can complete either one first, or only use the one you need. In practice, most gaming-focused guests sort out Federal Rewards Club on their first visit to the casino floor, then worry about accommodation registration if and when they decide to stay over.

Gaming Floor Access and Hours

Access to our gaming spaces is controlled quite tightly. All casino areas are reserved for guests who are 18 years or older. You will need valid photo ID checked at entry to the main casino and to the Watergarden Gaming area; this is not a random spot check, it is a consistent requirement at the doors.

Operating hours vary across the different forms of gaming, and the gaps between them are noticeable on quieter days, so it is worth checking ahead if you are targeting specific play times.

The venue includes two distinct gaming spaces: the main casino floor and the Watergarden Gaming area, each with its own operating schedule, reflecting the range of entertainment options available across the resort.

With TASkeno and TAB operating every day, the venue runs as a mixed gaming environment: traditional table games, keno terminals, and sports wagering, all within the same overall resort footprint. Federal Rewards Club members can present and use their membership within any of these areas while they are open, following the normal gaming and responsible play rules.

One small practical point we see play out quite often: if you are visiting any new venue for the first time, arriving just ahead of the busy period usually means shorter lines at membership desks and less pressure on staff. That tends to make the whole registration step feel a bit smoother. This is just a general pattern, but it holds up at our property too.

What You Get After Registering

Completing your Country Club Casino registration via Federal Rewards Club links more than just your hours on the gaming floor. Each tracked visit - whether you are sitting at a table, eating in one of the restaurants, or attending a show - contributes in some way to your membership activity. The resort operates as a full leisure hub, and the rewards program is structured to recognise that behaviour across different areas.

Guests and members who are set up correctly can access:

1. Hotel accommodation with direct proximity to the casino floor and resort facilities
2. Fitness centre access, including gym, spa, sauna, and hot tub facilities
3. Use of the swimming pool and tennis courts on-site
4. Live entertainment and events, with Country Club Tasmania positioned as Launceston’s central live entertainment venue
5. Multiple dining and bar outlets integrated through the resort complex
6. Access to the golf course that sits within the broader Country Club Tasmania grounds

How points accrue and how particular rewards are issued does change from time to time. Our Member Services Desk team can walk you through the current structure, including how different types of spend convert to benefits on your account. It is always safer to rely on the explanation they give you on the day, rather than assume older information still matches the live system.

Contact Details for Registration Help

If you need straightforward help with registration, gaming access or general enquiries, the main resort number is +61 3 6335 5777. For anything tied to events, group stays or corporate-style bookings, contact [email protected] or call +61 3 6335 5879. We also operate a toll-free line on 1800 635 344 for group and event booking support.

The official website at countryclubtasmania.com.au carries up-to-date information on the Federal Rewards program, casino floor setup, accommodation options, and resort facilities. The casino section sits under “Launceston Casino - Country Club Casino” and includes our current operating hours as supplied directly by the venue team.

Country Club Casino opened in Prospect Vale in 1982 and is part of the Federal Group portfolio. A renovation took place in 2004, and we continue to operate as Launceston’s only casino. The property is boutique in scale compared with large-city venues, which means our Member Services Desk really is the central hub for registration, membership support, and the bulk of guest-facing services. Things are not spread across dozens of departments, so most requests stay visible and get handled at that single point.