1. Introduction
This Privacy Policy applies to Country Club Casino, which operates as part of Country Club Tasmania, a resort and casino complex located in northern Tasmania, Australia. It sets out how personal information is collected, held, used, and disclosed in connection with Country Club Casino services and operations.
Country Club Casino handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with Country Club Casino services, whether on-site or through online channels, individuals acknowledge that their personal information may be collected and handled as described in this Privacy Policy.
This Privacy Policy applies to all individuals who interact with Country Club Casino, including guests, members, visitors, and any person who contacts the organisation for any purpose.
2. Information Collected
Country Club Casino may collect personal information that is reasonably necessary for the conduct of its operations and the delivery of services. The categories of information that may be collected include, but are not limited to:
- Full name and date of birth
- Contact details including postal address, telephone number, and email address
- Identity verification documents where required by law or operational procedure
- Transaction and booking records
- Membership and loyalty programme data
- Records related to responsible gambling obligations
- Communications submitted to Country Club Casino by the individual
Personal information is collected directly from individuals where practicable. In some circumstances, personal information may be collected from third parties, including regulatory bodies, booking platforms, or other service providers, where permitted by law.
3. Purpose of Collection
Personal information collected by Country Club Casino is used only for purposes that are directly related to the provision of services and the fulfilment of legal obligations. These purposes include:
- Processing reservations, bookings, and on-site service requests
- Administering membership and loyalty programmes
- Complying with anti-money laundering and counter-terrorism financing obligations
- Meeting responsible gambling requirements under applicable Tasmanian and Commonwealth legislation
- Responding to enquiries, complaints, and access requests
- Conducting identity verification where required
- Sending communications where consent has been provided or where permitted by law
Personal information is not used for purposes beyond those stated in this Privacy Policy without the individual’s consent, unless required or authorised by law.
4. Disclosure of Personal Information
Country Club Casino may disclose personal information to third parties in the following circumstances:
- To regulatory authorities, including gaming regulators and law enforcement agencies, where required by law
- To service providers engaged to assist in the delivery of services, subject to confidentiality obligations
- To other entities within the Country Club Tasmania organisational structure where necessary for operational purposes
- Where the individual has provided explicit consent to the disclosure
Country Club Casino does not sell personal information to third parties. Disclosure to overseas recipients is not a standard practice; however, where such disclosure occurs, reasonable steps are taken to ensure the recipient handles the information in accordance with the Australian Privacy Principles.
5. Data Security
Country Club Casino takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures apply to both physical records and electronic data systems.
Where personal information is no longer required for any purpose for which it was collected or used, and retention is not required by law, reasonable steps are taken to destroy or de-identify that information.
6. Access and Correction
Individuals have the right to request access to personal information held about them by Country Club Casino, and to request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
Requests for access or correction should be submitted in writing to the Privacy Officer. Country Club Casino will respond to such requests within a reasonable timeframe and in accordance with the requirements of the Privacy Act 1988 (Cth).
In some circumstances, access may be refused where permitted by law. Where access is refused, Country Club Casino will provide written reasons for the refusal and advise the individual of available complaint mechanisms.
7. Complaints
Individuals who consider that Country Club Casino has handled their personal information in a manner inconsistent with the Australian Privacy Principles may submit a complaint to the Privacy Officer. Complaints will be investigated and a response provided within a reasonable period.
If an individual is not satisfied with the outcome of a complaint, the matter may be referred to the Office of the Australian Information Commissioner (OAIC).
8. Contact - Privacy Officer
All privacy-related enquiries, access requests, correction requests, and complaints should be directed to the Country Club Casino Privacy Officer.
Email: [email protected]
Written correspondence may also be submitted to Country Club Tasmania at its registered address in Tasmania, Australia.
9. Changes to This Privacy Policy
Country Club Casino reserves the right to amend this Privacy Policy at any time. Updated versions of this Privacy Policy will be made available through the official Country Club Tasmania website. Continued use of Country Club Casino services following any amendment constitutes acceptance of the revised Privacy Policy.
Individuals are encouraged to review this Privacy Policy periodically to remain informed about the handling of their personal information.